1.  Please check your documents when you receive them. Call this travel agency immediately if you have any questions.

 

2.  CHECK-IN - Minimum check-in time for domestic flights is 1 hour and for international flights, 2 hours.

 

3.  RECONFIRMATION - Reconfirm the day and time of flights at least 24 hours for domestic and 72 hours for international.  Reconfirmation is mandatory for most international flights. Failure to use any reservations may result in automatic cancellation of all continuing and return reservations.

 

4.  EXCURSION AND PROMOTIONAL FARES - Most discount fares involve certain restrictions. A change in carrier(s), flight(s), time(s), or routing(s) could result in carrier demanding a full fare. Obtain agency or airline assistance before making changes. These times, flights and fares are based on current tariffs that are subject to change without notice.

 

5.  TICKETS - Canceled or unused tickets must be returned for proper credit to your account. Lost, stolen, or destroyed tickets must be paid for until a refund is received from the issuing carrier, subject to an airline-imposed service charge.

 

6.  HOTELS are usually confirmed on a guaranteed payment basis. If you cancel/change plans, please notify your hotel(s) within the time specified by that hotel.

 

7.  TOURS/PACKAGE PRICES are subject to change without notice due to currency fluctuations, tariff changes, or increases in operational costs.  In addition, group/packages are based on a Minimum Number of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be imposed on all passengers.

 

8.   IMPORTANT!  If you arrive at an airline ticket or passenger check-in counter with your confirmed ticket and find that the airline shows no reservation for you - do not leave the counter. Check your ticket.  If the status box shows "O.K." for the flight in question, the airline must accommodate you on that flight, or if that is not possible, they must either find you a substitute flight or pay you denied boarding compensation.  If necessary ask to speak to a supervisor.

 

9.  We reserve the right to charge processing fees in the event of refunds, cancellations, or special services.

 

10.  DISCLAIMER OF LIABILITY - This Agency and its affiliates are acting only as an agent for the suppliers in selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by this travel agency (such as air, railroad, or other ground transportation, hotel accommodations, meals, tours, cruises, group promoter, event promoter, etc.).  This travel agency, therefore, shall not be responsible for breach of contract or any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay, or injury to you or your travel companions or group members.  The information and descriptions given about the travel suppliers are based on the inquiries made by the Agency and are believed to be accurate, but our Agency makes no warranty or representation in respect thereof. We are not responsible for the late arrival of your flight, train, cruise, or any illness, injury, damage, loss of cruise time, or any other irregularities resulting therefrom. The transportation and services provided by the disclosed principal travel suppliers are offered subject to terms and conditions contained in the tickets and other documents issued by them. This Agency and its affiliates are not liable for the failure, defaults, bankruptcy, negligence, or intentional misconduct of any travel suppliers providing services on your vacation. Unless the term "guaranteed" is specifically stated in writing on your ticket, invoice, or reservation itinerary, we do not guarantee any of such supplier's rates, bookings, reservations, connections, scheduling, or handling of personal effects.  This travel agency shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social, or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, criminal acts, or abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent's control.  We have no special knowledge regarding the suitability of disabled persons for any portion of the cruise or trip. We also have no special knowledge regarding unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which you may travel. Traveler assumes full responsibility for and hereby releases this travel agency from any duty of, checking and verifying any passport, visa, vaccination, or other entry requirements of each destination, and all safety or security conditions at such destinations, during the length of the proposed travel.  For information concerning possible dangers at international destinations, we recommend contacting the Travel Advisory Section of the U.S. State Department at 202-647-5225. For medical information, we recommend contacting the Centers for Disease Control at 404-332-4559...By embarking upon his/her travel, the traveler/s voluntarily assumes all risks involved in such travel, whether expected or unexpected. Traveler is hereby warned of such risks and is advised to obtain appropriate insurance coverage against them. Traveler's retention of tickets, reservations, or bookings after issuance shall constitute consent to the above, and an agreement on his/her part to convey the contents hereto to his/her travel companions or group members.

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10-A As travel opens up around the world, all destinations, airports, air carriers, hotels, restaurants, transfer companies, car rental companies, shops, and excursions have established COVID-19 safety measures and precautions that may change daily. These safety measures may include but are not limited to curfews, attraction closings and reduced hours, size of group gatherings, social distancing requirements, health screenings, and self-quarantine requirements. In addition, you must follow CDC guidelines and the recommendations of health officials. Please note that any public location where people have been or are present provides an inherent risk of exposure to COVID-19 and Sun Travel Online, LLC, or My Cruise Menu, or any of our tour operators and/or suppliers cannot guarantee that you will not be exposed during your vacation. By traveling, you agree that you assume these inherent risks associated with your vacation. All additional costs will be your sole responsibility.

10-B Before booking travel and before your travel dates, we strongly recommend that you visit the U.S. Department of State website travel.state.gov, as well as the Centers for Disease Control and Prevention website, cdc.gov, which include important information on foreign travel such as travel advisories, warnings, and restrictions issued by the U.S. government. You are responsible for complying with the health requirements of the countries you intend to visit. If you make a booking, you are confirming that you have followed our recommendations above and forever waive any argument that we should have done anything further concerning warnings or alerts. Check with your physician regarding any immunizations that may be recommended or required. Use common sense while vacationing abroad. For example, if you choose to drink alcohol, do so in moderation. In addition, be cognizant of the effects of mixing alcohol and certain medications. Should someone in your party become ill, alert the resort front desk for immediate medical attention or call the emergency number provided by the resort. Also advise your Resort Representative as soon as possible, who may be able to assist. If you have medical issues or concerns about medical services, we urge you to contact your resort with specific questions. Please be aware that medical standards and training of emergency responders and resort medical facilities vary greatly, and health care abroad may not be the same as you might expect at home. It may be standard policy for hospitals and medical providers abroad to require cash payment upfront for services. Check with your insurance provider regarding claims for reimbursement. Sports and aquatic equipment, especially scuba gear, may not meet U.S. safety standards and many resort pools and beaches may lack lifeguards. Balcony railing heights in Mexico are lower than the mandated heights in the United States, and also may be lower in other countries. Low balcony railings create a risk of falls, which may result in serious injury or death. Bottled drinking water is recommended. BY OFFERING TRAVEL PRODUCTS IN PARTICULAR DESTINATIONS AND INTERNATIONAL DESTINATIONS, WE DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND ARE NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. No destination is 100% safe. By embarking upon your travel, you voluntarily assume all risks involved in such travel, whether expected or unexpected.

 

11.  PROOF OF IDENTITY / CITIZENSHIP: Guests are responsible for traveling with proper documentation - a passport valid for 6 most after travel, proof of required immunizations & visa(s) & proof of eligibility to enter Canada (for applicable itineraries). For security reasons, first and last names must match the government-issued ID used for boarding. For guests with spelling errors or name changes, this may result in a higher fare, loss of space, and/or change fees. It is the responsibility of the client to make sure that the name/names on the reservation are an exact match to proof of citizenship as follows.

 

12.  WE STRONGLY RECOMMEND TRAVEL INSURANCE: It is the sole responsibility of the passenger to purchase Travel/Cancellation insurance. This travel agency has travel insurance protection available for purchase including trip cancellation, baggage, flight, and accident insurance. If for any reason any of our suppliers do not cover the state or country of your residence, it is still your responsibility to research and purchase Travel/Cancellation Insurance. Certain pre-existing conditions may be excluded. The exact coverage provided is specific to the insurance carrier selected. INSURANCE payments received are NON-REFUNDABLE.

 

13.  SERVICE CHARGES FOR HOTEL & AIR PACKAGES:(A) REVISIONS/CHANGES: $25.00 (B) CANCELLATIONS/REFUNDS: $75.00/per Adult. PLEASE NOTE: The above charges will be in addition to any charges imposed by the airline, cruise line, hotel, and/or operators plus phone, telex, fax, or cable charges.

 

14.  CANCELLATIONS/CHANGE/SERVICE CHARGES:**(For INDIVIDUAL BOOKINGS). The cruise line may impose penalties up to 100% of the cruise amount for cancellations and changes (for the complete cancellation policy of the cruise line, please refer to the cruise line's website. The cruise line and airlines may impose service charges for changes to your reservation. Reservations are subject to the tariff rules of each airline on your itinerary. Those rules may require advance payment and change fees, which are in addition to the cancellation fees. Refunds are subject to the policies of the individual cruise line or travel provider.

 

14-A > ALL CHANGES/CANCELLATIONS Must be submitted in writing. NOTE: Terms and Conditions may vary in some groups; please read your Group Registration form or visit your Group’s web page. ***(this includes all types of groups - Air, Hotel, Cruise, Tour, and Vacation Package groups)*** Name Changes are considered a cancellation And AT THE DISCRETION OF THE SUPPLIER (e.g. CRUISE LINES). Swapping of names from one cabin/room to another is done at the discretion of the supplier. A fee may apply. Deposit for triple & quad cabins/rooms are subject to change.

 

14-B > FOR ALL GROUP BOOKINGS: For-Profit & Non-For Profit - Groups/Promoters and Private Group Events: Terms and Conditions may vary by their organization. These will be posted on your Group’s Reservation Form and/or on the Group’s webpage.

 

14-C > PAYMENTS’ GUIDELINES: Deposit payments must reach our office by the supplier option due date to confirm your reservation. Final payments must also be received before the final payment due date to avoid cancellations and penalties. It is your responsibility to make sure that payment is received in our office in time for processing. Until payment is confirmed on a reservation, price, cabin, room, car, air, and availability can change at the discretion of the supplier. For Check or Money Order payment guidelines please contact our office.

 

15. Reservation Form: Once any payment is received, you are binding by the terms of the agency regardless if you haven’t signed this agreement. If this agreement is not received within 10 days of reservation, the Agency reserves the right to cancel your reservation and all terms/conditions including cancellation penalties will apply.

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16. Client's Responsibilities - Lead Client means the person submitting the reservation form or requesting a reservation on behalf of the other parties traveling with you in the same room or cabin and accepting the terms and conditions and all responsibilities of the reservation. This also includes private group reservations.

 

If you are the Lead Client on the reservation, please make sure you get familiar with the responsibilities listed below and pass this information to the other passengers in your reservation.

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1. · It is the responsibility of the Lead Client for making sure this information and all other information associated with your reservation are made known to all passengers listed on your reservation. This includes Passport, Visa, and/or vaccination requirements; if any.

2. COVID-19 has limited where, how, and when you can travel. The US State Department and CDC have advice on where and how you can travel safely. it is the responsibility of all clients to visit the CDC and the US State Dept. website and get familiar with all travel restrictions and protocols for the destination/s you are visiting. 

3. · The Lead Client is responsible for making sure all information is double-checked for errors.

4. · The Lead Client is responsible for making sure they read all terms and conditions.

5. · The Lead Client is responsible for the following of payments-scheduled for their reservations to avoid an auto cancellation. This information is posted on your email confirmation and the group web page if your reservation is part of a private group.

6. · DO NOT call our office for changes in the reservation. All changes or cancellations must be submitted in writing by the Lead Client on the reservation before calling our office. Please email us: Vacations@suntravelonline.com 

7. · Refund will go to the client whose money was received from. For Example; if the lead client makes a payment for all parties in the room with a personal credit or debit card with his or her name on it, the refund will go to the person whose name is on the card.

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FYI – (THIS IS ONLY IF YOUR BOOKING BELONGS TO A PRIVATE GROUP) Please know that any information associated with the group including changes made to the group (e.g. cancellations, adding of a new room, copy of registration form, late payments, etc) within the group, are notified and submitted to the Group Leader for update and follow up. (Group Department policy)

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***IMPORTANT***ALL TERMS & CONDITIONS ARE SUBJECT TO CHANGE WITH OR WITHOUT PRIOR NOTICE.