Client's Responsibilities
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Lead Client means the person submitting the reservation form or requesting a reservation on behalf of the other parties traveling with you in the same room or cabin and accepting the terms and conditions and all responsibilities of the reservation. This also includes private group reservations.
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If you are the Lead Client on the reservation, please make sure you get familiar with the responsibilities listed below and pass this information to the other passengers on your reservation.
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Responsibilities
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· It is the responsibility of the Lead Client for making sure this information and all other information associated with your reservation are made known to all passengers listed on your reservation. This includes Passport, Visa, and/or vaccination requirements; if any.
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COVID-19 has limited where, how, and when you can travel. The US State Department and CDC have advice on where and how you can travel safely. it is the responsibility of all clients to visit the CDC and the US State Dept. website and get familiar with all travel restrictions and protocols for the destination/s you are visiting.
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· The Lead Client is responsible for making sure all information is double-checked for errors.
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· The Lead Client is responsible for making sure they read all terms and conditions.
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· The Lead Client is responsible for the following of payments-scheduled for their reservations to avoid an auto cancellation. This information is posted on your email confirmation and the group web page if your reservation is part of a private group.
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· DO NOT call our office for changes in the reservation. All changes or cancellations must be submitted in writing by the Lead Client on the reservation before calling our office. Please email us: Vacations@suntravelonline.com
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· Refund will go to the client whose money was received from. For Example; if the lead client makes a payment for all parties in the room with a personal credit or debit card with his or her name on it, the refund will go to the person whose name is on the card.
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FYI – (THIS IS ONLY IF YOUR BOOKING BELONGS TO A PRIVATE GROUP) Please know that any information associated with the group including changes made to the group (e.g. cancellations, adding of a new room, copy of registration form, late payments, etc) within the group, are notified and submitted to the Group Leader for update and follow up. (Group Department policy)
